RETURNS
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Please email us at support@coolteesandthings.com and let us know what the problem is so we can help! We will work with you to correct the issue.
Our policy lasts *30 days for our products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a **refund or ***exchange. We do not offer refunds, returns or exchanges if you change your mind on your order or do not pay attention to order specifications prior to placing your order e.g. Not confirming dimensions or Frame options you selected prior to ordering.
**Note 1: Due to the personalized nature of custom canvas designs there will be no refunds once designs have been printed or shipped. Any stated artwork design fee is subject to change and is non-refundable.
***Note 2: If you receive a canvas design that has a quality error please contact us within 30 days of purchase and email photo verification of your canvas received positioned next to a measuring device e.g. a tape measurer (so size scale can be verified), and photo verification of the shipping label to support@coolteesandthings.com. After we receive your photo verification and confirm the quality issue our supplier will make and ship you a replacement canvas that is the same canvas as you originally ordered. The supplier will ship out your replacement as soon as possible.
The replacement will be made to order and will still be shipped from global suppliers so please be patient, you will receive your replacement shipment as soon as possible.
Note: Quality issues will only be fixed if we are contacted about the issue within 30 days of purchase.
If you would like to return your product received for a refund within 30 days of purchase due to a quality issue that an authorized Cool Tees and Things representative can verify, please take a picture of the canvas you received and the shipping label and email the pictures to support@coolteesandthings.com so both parties have confirmation on the quality and condition.
The customer is responsible for shipping the canvas back to us at your expense (if, however, we receive photo confirmation of a quality issue that we can confirm, Cool Tees and Things will *pay the return shipping cost -OR- provide the customer with an e-gift card to Cool Tees and Things.
*The allowance method and amount is determined by an authorized Cool Tees and Things representative).
We will provide you with the return shipping address in the US and Return Merchandise Authorization (RMA) number via email. After we receive the canvas and verify the condition was the same as what was received, we will then process your *refund.
*Returned items are subject to a 20% restocking fee when applicable. Refunds will not be provided without photo verification of your canvas and shipping label and a returned canvas must be received at the mailing address we provide you when applicable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns are subject to a 20% restocking fee.
Shipping fees are non refundable and are the sole responsibility of the customer.
Please note that product dimensions are meant to serve as basic guidelines. Actual dimensions may vary by supplier. To be eligible for a return or exchange, please contact support@coolteesandthings.com in advance of ordering if you have any questions.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, opened bedding products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your *refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
*A 20% restocking fee will be applied to cover order processing expenses and fees our Merchant charges even if orders are made by mistake, you are dissatisfied, or change your mind. We incur merchant fees once an order is placed even when orders are cancelled or refunded (Note: A 20% restocking fee will not be applied to refunds Cool Tees and Things initiates to our customers due to items being out of stock).
*Note: Returns must be received within 30 days of customer receiving RMA number from authorized Cool Tees and Things representative or no refund will be provided to the customer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@coolteesandthings.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only *replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@coolteesandthings.com and we will send you an RMA number to include on your package and the return shipping address to send your package to at our US location.
Returned items are subject to a 20% restocking fee when applicable. Refunds will not be provided without photo verification of your leggings. Leggings must be received at the mailing address we provide you when
Cancellations and Chargebacks
You can cancel any order you place on our website within 24 hours of placing your order for a *PARTIAL refund. There are NO order cancellations after 24 hours of placing an order. *A 20% restocking fee will be applied to cover order processing expenses and fees our Merchant charges even if orders are made by mistake, you are dissatisfied, change your mind, or dispute the charge that was made. We incur merchant fees once an order is placed even when orders are cancelled, refunded, or charged back. This 20% restocking fee is applicable to ALL Orders placed (regardless if order fulfillment is completed or not) so we can insure customers do not abuse our system.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or e-gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the gift giver will find out about your return.
Shipping
To return your product, you should email us at: support@coolteesandthings.com for an RMA number and to receive the return shipping address for your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping or receiving an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and will not be liable for shipments lost by postal carriers or their affiliates (this applies to return shipments as well as original order shipments and upgrade orders).
Packages that are returned to sender are the sole responsibility of the customer and the customer will incur all costs pertaining to having the package mailed back to the customer. No refunds will be granted to customers if packages are returned to the sender. We are not responsible for any delays in shipping by our shipping carriers as we have no control over their schedule and when they are able to deliver your package. We are also not responsible for packages that are lost or stolen. We recommend you consider insuring your packages if you are concerned that your shipment may be lost or stolen before or after delivery.
